Information We Collect
We collect the following types of information to provide insurance-related services, improve app functionality, and enhance the user experience:
- Personal Information: Name, phone number, email address, insurance ID number, policy details, account information, and other information provided during registration or while using our services.
- Non-Personal Information: Device information such as device model, operating system, IP address, log data, app usage statistics, crash logs, and technical diagnostic information.
- Health-Related and Insurance Information: Insurance claims, coverage details, policy information, hospital search information, and other information required to provide insurance-related services and app functionality.
How We Use Your Information
The information collected may be used for the following purposes:
- To provide insurance services, including policy access, claims tracking, and hospital verification.
- To verify user identity and manage user accounts.
- To improve app functionality, performance, service quality, and user experience.
- To provide customer support, service notifications, and app updates.
- To maintain account security and prevent unauthorized access, fraud, or misuse.
- To comply with applicable laws, regulations, legal obligations, and insurance-related requirements.
Data Security and Encryption
We prioritize the security of your data by implementing appropriate technical, administrative, and organizational security measures.
- We use reasonable safeguards to protect sensitive information, including health and insurance-related data.
- Sensitive information may be protected through encryption during storage and transmission where applicable.
- We use secure authentication and access controls to help prevent unauthorized access to user accounts and personal data.
- We may perform security monitoring, maintenance, and updates to help protect user information.
However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Sharing of Information
We do not sell your personal information or health-related information. We do not share your personal or health-related information with third parties except in the following situations:
- When required by law, regulation, court order, or legal process.
- With your explicit consent for specific services or purposes.
- With trusted service providers who help us operate, maintain, or improve our services, and who are required to protect your information.
- With insurance-related partners, hospitals, or authorized parties only when necessary to provide insurance services requested by you.
- When necessary to protect our rights, user safety, security, or to prevent fraud or misuse of our services.
Sensitive Information
The APA Ensure Line app may process sensitive information, including insurance details, claims information, coverage details, and health-related information.
This information is used strictly for its intended purposes, such as providing insurance services, claim support, coverage verification, in-network hospital search functionality, and related app features.
We take additional care to protect sensitive information and use it only when necessary to provide services requested by users, support insurance-related functions, or comply with applicable laws and regulations.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, maintain security, and enforce our agreements.
User account information, insurance-related information, claims records, service records, communication records, and related data may be retained while the user account is active or as required by applicable laws, regulations, insurance requirements, legal obligations, or legitimate business purposes.
Some information may need to be retained for a longer period where required by law, insurance regulations, accounting requirements, fraud prevention, dispute resolution, security purposes, or other legitimate business needs.
If a user requests deletion of their personal data, we will delete or anonymize the data unless we are required or permitted to retain certain information for legal, regulatory, security, fraud prevention, dispute resolution, or legitimate business purposes.
If we no longer need personal information for the purposes described in this Privacy Policy, we will delete, anonymize, or securely store the information according to applicable data retention requirements.
Data Deletion Request
Users may request deletion of their personal data by contacting us using the contact information below:
Email: [email protected]
When submitting a data deletion request, users should include enough information for us to verify the request, such as their name, phone number, email address, insurance ID, policy information, or other account information used in the app.
After receiving a valid deletion request, we will review and process the request within a reasonable period, normally within 30 days.
Once the request is completed, the user's personal data will be deleted or anonymized, except for information that must be retained to comply with legal, regulatory, insurance, accounting, security, fraud prevention, dispute resolution, or legitimate business requirements.
If users do not have an account or if no personal data is stored by the app, users may still contact us to confirm whether any personal data is held and request deletion where applicable.
Users may also contact us using the contact information provided in this Privacy Policy for any questions about data deletion, data retention, or data handling practices.
Children's Information
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete such information as soon as reasonably possible.
If you believe that a child has provided us with personal information, please contact us using the contact information below.
Consent
By using the APA Ensure Line app, you consent to this Privacy Policy and agree to its terms.
Continued use of the app after updates to this Privacy Policy constitutes acceptance of the updated Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices.
Any updates will be posted on this page. Users are encouraged to review this Privacy Policy periodically for any changes.
Contact Information
If you have questions about this Privacy Policy, data handling practices, data retention, or data deletion requests, please contact us at: